Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

European Shipping

We currently ship to all countries within Europe. Delivery times may vary depending on your location. All prices are in Euros (€) and include VAT where applicable.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can track your package using this number on the carrier's website.

30-Day Return Window

We accept returns within 30 days of delivery. Products must be unopened, unused, and in their original packaging with all tags and labels attached.

Return Process

1. Contact our customer service team at <a>contact@kostin.com</a> to initiate a return
2. Receive your return authorization and prepaid shipping label
3. Pack your items securely in the original packaging
4. Attach the prepaid label and drop off at any authorized carrier location
5. Receive your refund within 5-7 business days after we receive your return

Non-Returnable Items

• Opened or used cosmetics and fragrances (for hygiene reasons)
• Gift cards
• Sale or clearance items marked as final sale
• Products without original packaging or labels

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery with photos of the item and packaging. We will provide a full refund or replacement immediately at no additional cost.

Refund Method

Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account after we process your return.