1. Introduction
KOSTIN ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.
We comply with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
2. Data Controller
KOSTIN is the data controller responsible for your personal data. If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@kostin.com
- Address: Brussels, Belgium
3. Information We Collect
3.1 Personal Data
We may collect the following personal data:
- Identity Data: First name, last name
- Contact Data: Email address, phone number, shipping address, billing address
- Transaction Data: Payment details, purchase history, order information
- Technical Data: IP address, browser type, device information, cookies
- Usage Data: How you use our website, pages visited, time spent
- Marketing Data: Your preferences for receiving marketing communications
3.2 How We Collect Data
- Directly from you when you create an account, make a purchase, or contact us
- Automatically through cookies and similar technologies
- From third-party payment processors (Stripe)
4. How We Use Your Data
We use your personal data for the following purposes:
- To process and fulfill your orders
- To manage your account and provide customer support
- To send order confirmations and shipping updates
- To improve our website and services
- To send marketing communications (with your consent)
- To comply with legal obligations
- To prevent fraud and ensure security
5. Legal Basis for Processing (GDPR)
- Contract: Processing necessary to fulfill orders
- Consent: Marketing communications
- Legitimate Interests: Improving our services, fraud prevention
- Legal Obligation: Tax and accounting requirements
6. Data Sharing
We may share your data with:
- Payment Processors: Stripe, for secure payment processing
- Shipping Partners: To deliver your orders
- Service Providers: Email services, analytics, hosting
We do not sell your personal data to third parties.
7. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at privacy@kostin.com.
8. Cookies
We use cookies to improve your browsing experience and analyze site traffic. You can manage cookie preferences through your browser settings.
9. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for 7 years for tax purposes.